Frequently Asked Questions
My download link expired. How do I get a new one?
Download links expire after 48 hours. If your link has expired, reply to your original purchase confirmation email and we’ll provide a fresh link.
I didn’t receive my purchase email. What should I do?
Check your spam, junk, and promotions folders. If you still can’t find the email after 10 minutes, contact us below with the email address you used at checkout and your order number, if available.
How do I open my downloaded files?
If your download is a ZIP file, extract it before opening the templates inside.
Windows: Right-click the ZIP file and select Extract All.
Mac: Double-click the ZIP file.
Keep an untouched copy of your downloaded files as a backup.
What software do I need?
Check the product page for the file formats and software requirements for your template.
Excel files use the .xlsx format. If your template supports Google Sheets, you can import a copy there. Formatting, formulas, charts, and protection settings may behave differently between applications.
Which file should I use if my download includes Blank and Sample versions?
Use the Blank version for your own information. The Sample version contains example entries to help you understand how the template works.
Not every product includes both versions. Check the included files and instructions for your purchase.
Where can I find instructions?
Look for a Start Here, Instructions, or Read Me tab or file, if included. Your product page may also provide setup guidance.
Can I customize my template?
You can enter your information in the designated input areas. Before changing the layout, adding rows, or editing formulas, save a backup and follow any included instructions.
I accidentally changed a formula. What should I do?
Try Undo immediately. If that isn’t possible, save a copy of your current file before making further changes.
Use an untouched template as a reference, or contact us with the sheet name and affected cell. Keep your existing data until the issue is resolved.
My file won’t open or doesn’t look right. What should I do?
Make sure the download has finished and the files have been extracted from the ZIP folder. Then open the file in the software specified on its product page.
If the issue continues, contact us below with the filename, application and version, and any error message you see.
What should I include when contacting support?
Please include:
Your checkout email and order number, if available.
The template name.
A short description of the issue.
The application and version you’re using.
A screenshot of the problem, if helpful.
Please hide customer details or other private information before sharing screenshots.