Last updated: 16 September 2026
1. About This Policy
This Privacy Policy explains how Civopilot collects, uses, and shares personal information when you browse our website, create an account, use our services, purchase templates, or contact support.
For privacy questions, contact care@civopilot.com.
2. Information We Collect
Account Information
When you register for a Civopilot account, we collect your email address and information required to provide account authentication.
If you provide a name during registration, we also collect that information.
Purchase and Order Information
When you purchase a product, we may receive and store information needed to process, record, and fulfil your order. This may include your checkout email, purchased products, order number, payment status, transaction reference, and relevant billing information.
Payment information may also be collected and processed directly by the payment provider used during checkout.
Support Messages
If you contact us, we receive the information you include in your message, such as your email address, order details, screenshots, or attachments.
Please do not send passwords, full payment-card details, card security codes, or unnecessary personal information.
3. How We Use Information
We use relevant personal information to:
Create and manage user accounts.
Authenticate users and maintain account security.
Process and record purchases and provide purchased downloads.
Send verification messages, purchase confirmations, and download links.
Respond to support requests and resolve order issues.
Maintain and improve our website and services.
Detect fraud, misuse, security incidents, and technical problems.
Maintain records required by applicable law.
4. Payment Processing
Payments are processed through the payment provider presented to you during checkout.
The payment provider may collect information necessary to process your transaction, such as your name, email address, billing information, payment details, and other information required to complete or verify the transaction.
Civopilot does not intend to receive or store your full payment-card number or card security code (CVV). Payment-card information is handled by the applicable payment provider and its payment-processing partners.
The payment provider's applicable terms and privacy information will be available through the checkout or the provider's services.
5. Service Providers and Data Sharing
We use third-party service providers where necessary to operate Civopilot. These may include:
Hosting and infrastructure providers to operate our website and store website and account data.
Payment providers to process purchases and related transactions.
Email service providers to deliver account messages, purchase confirmations, download links, and support replies.
Google Analytics to help us understand website usage and improve our content and services.
These providers may process personal information necessary to perform their services.
We do not currently use third-party marketing tools. Information may be shared with service providers where necessary for website operation, analytics, payment processing, email delivery, security, and customer support.
We may also disclose information where required by applicable law or where reasonably necessary to investigate fraud, protect legal rights, maintain security, or respond to valid legal requests.
6. Cookies and Similar Technologies
Invoice Data Saved in Your Browser
Our invoice tool uses your browser's local storage to save invoice information for reuse in the same browser and browser profile.
Local storage is different from cookies. It does not automatically expire when you close a tab. Saved information may remain until you clear the website's stored data or your browser removes it.
You can delete this information through your browser's site-data settings. Clearing it may remove your saved invoice details, so download or back up any information you want to keep first.
Website Analytics
We use Google Analytics to understand how visitors use Civopilot and to improve our website.
Google Analytics may use cookies or similar technologies to distinguish visitors and sessions, depending on its configuration and applicable consent settings.
For more information about Google's data practices, please review Google's privacy information and its explanation of how it uses information from websites and apps that use its services.
Managing Cookies and Browser Storage
You can manage cookies and local storage through your browser settings. Blocking or clearing browser storage may affect saved invoice details and other website functionality.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
7. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing our services, supporting customers, maintaining security, resolving disputes, and meeting applicable legal obligations.
Account information: We retain information needed to maintain your account while it remains active. Following an account-deletion request, we delete or anonymise information we no longer need, subject to applicable retention requirements.
Order and transaction records: We retain records needed to fulfil purchases, provide download support, handle refunds or disputes, and meet accounting and legal obligations. Payment providers may separately retain information they process according to their own policies and legal obligations.
Support messages: We retain correspondence for as long as reasonably necessary to resolve enquiries, provide relevant follow-up support, and handle related disputes.
Security and website logs: Where collected, logs may be retained for as long as reasonably necessary to troubleshoot issues, investigate misuse, and maintain website security.
Analytics information: Google Analytics data is retained according to the retention settings configured for our Analytics property and Google's applicable policies.
Locally saved invoice information: Invoice data saved in your browser's local storage does not have an automatic expiry. It remains until it is cleared through the tool, where available, through your browser settings, or by the browser itself. Deleting your Civopilot account does not automatically clear data stored locally in your browser.
Closing an account does not necessarily result in immediate deletion of all records. We may retain information where reasonably necessary to comply with legal obligations, prevent fraud, resolve disputes, or establish, exercise, or defend legal claims.
For questions about retention or to request deletion of your personal information, contact care@civopilot.com.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
No online service can guarantee absolute security. Keep your account credentials and verification codes confidential and contact us if you suspect unauthorised access to your account.
9. Your Privacy Choices and Requests
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, or obtain a copy of certain information, or to object to or restrict certain processing.
Where processing relies on consent, you may have the right to withdraw that consent.
To make a privacy request, contact care@civopilot.com. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.
Depending on your location, you may also have the right to complain to an applicable data-protection authority.
10. International Processing
Civopilot uses third-party service providers that may operate or process information in countries other than the country where you live.
Depending on your location and the services involved, your personal information may therefore be transferred to or processed in other countries. Data-protection laws in those countries may differ from those in your country.
Where required, we and our service providers use applicable measures for international transfers of personal information.
For questions about international processing of your information, contact care@civopilot.com.
11. Changes to This Policy
We may update this Privacy Policy as our services, service providers, legal requirements, or data practices change.
The revised policy will show an updated "Last updated" date. Where required by applicable law, we will provide additional notice of material changes.
12. Contact Us
For privacy questions or requests, contact:
Civopilot
Email: care@civopilot.com